We have successfully recovered the majority of the orders affected by the database issue that occurred between 0323 EDT on July 22, 2026, and 1430 EDT on July 23, 2026. For orders submitted on July 22 between 0323 and 2200 EDT, order numbers were updated; when tracking or checking in these orders, please verify that the 7th and 8th digits (directly after your 6-digit site code) are "99", manually adjusting them if necessary (e.g., changing 0008000002207-26 to 0008009902207-26). However, if you have applied this "99" adjustment and are still unable to locate the order, DO NOT resubmit it. Instead, Clinic Technicians must submit a ticket to the SRTS team with the missing Order ID and the complete DD Form 771 prescription details (Sphere [SPH], Cylinder [CYL], Axis, Prism, Near Add, Segment Height [Seg Ht], and Distance/Near PD).

Anti-reflective coating orders should be exceedingly rare and only with solid medical justification in the patient's medical record and referenced in the SRTS comment/note section – even then, the OFE may not be able to actually fulfill your order for AR coating. AR orders have to be sent to an external processing facility, so it increases the cost by nearly double the cost of just the glasses alone while also increasing the time for order processing by 2-3 extra weeks in addition to the time it takes to fabricate the job in the OFE lab. Techs, please make your eyecare providers aware of this reality. Rx'ing AR should be extremely uncommon. It is always best practice (and required by law) to give the patient a copy of their written Rx. With such they can always purchase additional civilian glasses out in town with AR as an add-on if they so choose.

FRAME RESTRICTIONS: The list of frames with prescription/pupillary distance restrictions has been updated. A table listing the current frame restrictions can be found in the User Guides section on the SRTSweb Dashboard